HERC notifies the Haryana Electricity Regulatory Commission (forum and Ombudsman) regulations, 2020

Feb 14, 2020 | by Avantis RegTech Legal Research Team


The Haryana Electricity Regulatory Commission (HERC) on January 24, 2020 notifies the Haryana Electricity Regulatory Commission (forum and Ombudsman) regulations, 2020 providing for guidelines to the Licensees for establishment of Forum for Redressal of Grievances of the consumers; for appointment of Ombudsman; for representation against non-redressal of grievances of consumers and the time and manner of settlement of grievances by Ombudsman and for matters incidental and ancillary thereto.

These Regulations will be applicable to all distribution licensees including a deemed licensee under the Act and it will extend to the whole of the State of Haryana.

These Regulations includes the constitution, terms and conditions, remuneration, tenure, grievances handling process etc., of the Forum for redressal of grievances of the consumers; Qualifications, Terms of Appointment and Removal of Ombudsman, Powers and duties, Filling of Representation, Special provision, Reporting Requirements etc.

Save as otherwise provided, these regulations will supersede the Haryana Electricity Regulatory Commission (Forum and Ombudsman) Regulations, 2004 and read with all amendments thereto.

These Regulations will come into force on the date of their publication in the official gazette (February 04, 2020).

[Notification No. HERC/48/2020]


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