Ministry of Communications issues new Guidelines for Other Service Providers

Nov 19, 2020 | by Avantis RegTech Legal Research Team

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Industry Specific Compliance

The Ministry of Communications on November 05, 2020 has issued new Guidelines for Other Service Providers (OSP). The Guidelines are divided into Chapters which provides the following guidelines on Special dispensation for OSPs, for sharing infrastructure between International OSP and Domestic OSP, and on Work From Home:-

• No registration certificate will be required for OSP centres in India.

• For the OSPs the collection, conversion, carriage and exchange of the PSTN/PLMN/ISDN traffic over the Virtual Private network (MPLS VPN) interconnecting the different OSP Centres is permissible. 

• The international OSPs are allowed to carry the aggregated switch voice traffic from their POP in a foreign country to their OSP centre in India over leased line/MPLS VPN.

• Interconnectivity of two or more Domestic OSP centres or International OSP centres of the same Company is permitted. 

• Interconnection of Remote Agent to the OSP centre/resources is permitted.

• OSP may also operate as under Work-From –Home, Work-From-Anywhere, Infrastructure sharing etc.

• The concept of Work-From–Home, Work-From-Anywhere shall be treated as Extended Agent Position/Remote Agent of the OSP

• Sharing of infrastructure by the Domestic OSP and International OSP is allowed.

• The Work-From –Home has been extended to provide Work-From-Anywhere in India.

• A remote agent is also allowed to work from any place within India.

[Circular No.: 18-8/2020-CS-I]


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